Frequently Asked Questions
Once we have received your order, we will email confirmation to you. Then once your order is picked and ready for dispatch, we will email you with a track and trace number which can be monitored through Courier Post.
Free delivery on orders of $80 or more.
All orders under $80 will incur a postage and handling fee of $6.50 which will appear on your order summary during the check-out process.
A packing slip is included, however no prices are visible on the packing slip.
Yes. The gift recipient may exchange goods at any of our stores within 14 days of purchase. The packing slip or invoice will need to be provided and the goods must be in their original packaging and condition.
Each of the products in the catalogue have 7 digit code next to them, type this in the search field and the item you are looking for will appear. If it does not appear this could be due to the item being sold out. For further assistance please contact your local Goldmark store during business hours.
At Goldmark, we proudly stand behind our product. Customer satisfaction is important to us! If you are not satisfied with your purchase, please click here to view our returns policy and procedure.
Your online purchase will come beautifully packaged in a Goldmark box - perfect for a gift or a treat for yourself.
Goldmark accepts Visa and Mastercard for online purchases. We also accept OXIPAY.
At Goldmark, product is carefully checked and securely packaged before leaving our Distribution Centre, however in the unfortunate instance that item(s) are damaged in transit please Click here to view our Returns Policy.
Once purchased, a Goldmark Gift Card can be used immediately.
Yes it does. A Goldmark Gift Card is valid for use for 2 years from the date of purchase or until the Expiry Date noted on the Card, whichever is earlier.
Gift Cards can be purchased in any denomination by visiting your nearest Goldmark store.
If you are purchasing a Gift Card online they are available in $50, $100 and $200 denominations
No. Your Goldmark Gift Card may be redeemed for Goldmark products and services only.
Yes, as long as you provide the Goldmark receipt or Exchange Card within 15 days of purchase AND the goods must be in an unworn and new condition.
We will then credit you with a new Goldmark Gift Card.
In the unlikely event that a product is faulty, we will meet our obligations under the Consumers Guarantees Act.
No, the available amount to spend is limited to the amount placed on the card. It does not have a line of credit.
The only cost to you, when purchasing a Goldmark Gift Card instore, is the amount you choose to place on the Gift Card, or a delivery cost if purchased online.
Goldmark Gift Cards are non refundable and cannot be redeemed for cash. Gift Cards can only be used to purchase products and services at any Goldmark store nationwide.
Yes, the great thing about a Goldmark Gift Card is that it can be topped up. Just visit one of our stores and present your card and a Sales Assistant will assist you to reload your card.
Goldmark Gift Cards can be purchased online or at any of our stores.
Yes. You can use multiple Gift Cards to make a purchase and you can also combine a Gift Card redemption with other forms of payment (e.g. cash or EFTPOS).
Yes. You can use multiple Gift Cards to make a purchase and you can also combine a Gift Card redemption with other forms of payment (e.g. credit card).
Gift Cards are not currently available for purchase via this website. Please visit your nearest Goldmark store to purchase a Gift Card.
You may visit one of our stores or email us on firstname.lastname@example.org and we will gladly answer any questions you may have.
The Goldmark Gift Card is a pre-paid card. The available amount to spend is limited to the amount placed on the card, initially at the time of purchasing. A Goldmark Gift Card is more convenient and more exciting than giving cash and has a top-up facility so the available amount to spend may be increased or added to.
Jewellery & Watch Care Guide
At Goldmark we stand by the quality of all the products we sell, however, it is still very important for our customers to care for their jewellery and watches so as to prevent accidental damage and premature aging.
Despite employing the highest quality production techniques and strong materials, jewellery is inherently delicate and normal wear and tear can often be mistaken for an issue with the craftsmanship of the item. Just like footwear and clothing, rough or regular wear can lead to irreparable damage, so please exercise caution and remove all jewellery before undertaking heavy and rigorous activities or exercise.
Listed below are some general care instructions for all jewellery, along with some more specific tips on keeping other specific types of jewellery and watches in good condition.
General Jewellery Care
- Remove all jewellery before sleeping, exercising or gardening to avoid unintentional damage
- Items should be stored separately to prevent scratching
- Non flexible items are best kept stored flat
- Direct contact with hairspray, perfumes and other chemicals may cause jewellery to discolour
- Special care is needed for hollow items, as they may dent under impact or pressure
- It is recommended that stone set jewellery is not worn while swimming, showering or washing hands
- It is recommended that you have your purchase professionally cleaned every year. If the item is stone set, the settings should also be examined at this time to prevent the loss of a precious stone. Please note that if the setting is pave with a number of small stones, the fine claws may wear down over time due to normal wear and tear. This wear and tear may result in stone/s falling out.
- Quality cleaning products are available from our stores, our sales team will be happy to advise which product is best for your item
- Pearls and Opals require extra care as extreme heat or knocks can chip the stone. Avoid liquid cleaners
- Some of our fashion pieces are delicate and not designed to be worn on a daily basis
Crystal Jewellery Care
Unlike precious stones, such as diamonds, which are set with metal claws to protect them, our lovely crystal jewellery is set in to a special resin. This gives our jewellery a wonderful sparkly look; however it does require special care.
In order to protect the sparkle and to keep your pieces looking as good as new, please follow these few simple guidelines:
Gold on Silver Jewellery Care
'9ct Gold on Silver' requires some level of care; wearing any piece of jewellery constantly or even daily may shorten the life span of the piece.
Things you should consider if you have purchased one of our gorgeous '9ct Gold on Silver' pieces:
- Swimming pools have chemicals (i.e. chlorine)
- Saltwater (i.e. ocean)
White Gold Jewellery Care
All our white gold jewellery is rhodium plated to enhance the white colour, which is a standard practice in the jewellery industry. The rhodium plating is a layer of rhodium that is electro plated over the white gold to enhance the white colour and shine of your jewellery. The rhodium plating can wear off over time and may require re-plating.
In order to keep your jewellery looking as good as new, all care should be taken not to damage the item in anyway.