Frequently Asked Questions

What paperwork is included when sending goods to a gift recipient?
I have an Goldmark Gift Card. Can I use it to purchase goods online?
Do you provide a gift exchange service?
How do I find the product online that I have seen in the latest catalogue?
How do I know what the status is of my order?
How do I return something I have purchased online?
How does my jewellery arrive?
What credit cards do you accept for online purchases?
What do I do if the item is damaged when it arrives?